Knowing what our customers think of us is vital to our company direction. Every year we contact all of our customers and invite them to take tell us what they think of Kinesis and our products. We received a 40% increase in survey responses from last year and the overall results were as encouraging as the last. When asked about the quality of products they have purchased from Kinesis, 90% of customers told us they rate the quality as 'Good' to 'Very Good' and if you add the 'Average' rating the figure is a brilliant 99%! When it comes to customer service, it appears we are keeping you happy in that department too as a fantastic 84% of our customers rated us at 'Good' to 'Very Good'. Also up for review was our new website and we received some really helpful feedback from you on this one, with comments both commending and offering suggestions for improving the new site further in the future. Overall the response indicated that 98% of our customers rate our new website at 'Average' to 'Very Good'. When it comes to When it comes to product delivery we have worked hard in the last 12 months to improve our packaging, delivery times as well as our communication with you regarding lead times and delivery tracking. It appears that you also agree, as 96% of you now rate our delivery at 'Average' to 'Very Good'. Finally we asked our customers how they would rate their overall experience of Kinesis as a supplier. To this question we received another brilliant response with 86% rating their experience at 'Good' or above.

Competition winners As a thank you for taking part in our survey we had three £30 Amazon vouchers up for grabs and our lucky winners can now be revealed as:

• James Clayton, ESG Scientifics
• Lynn Furnival, Weetabix Ltd
• Jon Weedon, RJ Lewis Ltd

  Congratulations to you all, you should receive your gift vouchers in the post shortly.   Kinesis strives for continuous improvement in all its departments and your feedback is always welcome. If you have any comments on our service, and particularly if you experience outstanding customer service from one individual member of our staff, please let us know so that we can praise them for the work they do on our behalf. Thank you for taking the time to learn more about Kinesis and we hope to serve your company in the future.